FAQ

You may use your gift card at all stores EXCEPT the following: 

• BC Lottery Booths
• Bell
• BMO
• Cazba Express
• Chipotle
• CIBC
• CQ Express
• Eterna Salon *Gift card can only be used to purchase products, not services.
• Fido
• Fitness World
• Freedom Mobile
• Glara Imports
• Johnston Meier Insurance
• Little Mountain Vancouver
• Lougheed Laser Centre
• Marlin Travel
• Medical, Dental and Optometric Offices and Banks
• MSquare
• Nikko Teriyaki
• Pizza Garden
• Post Office/Print Images
• PriceSmart
• ProfessioNail
• Reitmans
• Rogers
• Starbucks *Gift card can only be used when gift card fund is equal to or greater than the cost of purchase.
• Sushi Q
• T-Booth
• Telus
• Tim Hortons
• Tokyo Beauty
• Walmart *Gift card cannot be used at the pharmacy
• All seasonal kiosks

You can purchase a The City of Lougheed Gift Card from Guest Services from Friday – Sunday at our Guest Services desk. 

Click here for more information on our Gift Cards.

Visit getmybalance.com to check your gift card balance.

Yes, wheelchair rentals are available for Guest use. From Friday – Sunday, visit our Guest Services desk to rent. From Monday – Thursday, please call Security 604-787-9239. A government issued ID is required for rentals. 

Kiddie cars (strollers) rentals are available for Guest use during Guest Services Hours (Friday – Sunday). A government issued ID is required for rentals. 

All surface parking around the indoor shopping centre is free to Guests within a 4-hour limit.

There is pay parking in effect in Neighbourhood ONE. Managed by Indigo, all pay parking inquires and questions about ticketing can be directed towards https://indigoneo.ca/en/contact-us

At the indoor shopping centre, EV chargers are available at our east side Undercover Parking area, marked by green pillars.

At Neighbourhood ONE, EV chargers are available on P4 and P6.

• • P4 (off Austin Rd near between Big Way Hot Pot and Chipotle)
  • P6 (off Grand Promenade between RBC and Scotiabank)

Contact Electrum with inquiries: https://connect.electrumcharging.com/contact-us

There is no Park and Ride offered at The City of Lougheed. At the indoor shopping centre, all surface parking operates on a 4-hour limit and at Neighbourhood ONE pay parking is in effect.

For towing inquiries: Mundie’s Towing 604-526-9677

Bonnie’s Taxi: 604-435-6655

The City of Lougheed is located at 9855 Austin Avenue in Burnaby, BC. If you’re driving, take Highway 1 and exit at Lougheed Highway, then head toward North Road and turn onto Austin Road. Complimentary parking is available at our indoor shopping centre parking lots. The City of Lougheed is easily accessible from Vancouver, Surrey, and Coquitlam.

Translink https://www.translink.ca/

We are accessible from the Millennium line and Expo line at Lougheed Town Centre Skytrain Station.

Translink https://www.translink.ca/

Bus Routes include: 

66, 101, 109, 110, 136, 152, 156, 157, 180, 555

BC Transit https://www.translink.ca/

Indoor Shopping Centre: 604-787-9239

Neighbourhood ONE: 604.307.6247

At our indoor shopping centre, Our Security office is located on the upper level, beside Home & Kitchen. 

At Neighbourhood ONE, our Security office is located at the entrance of P6 Parkade.

Please call Security for emergencies, escorted safety walks, first aid assistance, lost & found, and wheelchair rentals

Please drop it off at our Security office, located on the upper level, beside Home & Kitchen

Please contact our Security team via email (ltcsupervisors@guardteck.com) or call 604-787-9239

Yes, you can log into ‘Lougheed Public Wi-Fi’ on any device and follow the instructions that appear to gain access. A Facebook or email address is required.

For specialty leasing inquiries, please contact our Director of Specialty Leasing, Barbara at barbara.hellinga@shape.ca 

For other leasing inquiries, please contact Leasing@shape.ca.

For the comfort of guests in the shopping centre, only registered service, or therapy animals are permitted in the shopping centre.

The City of Lougheed is proud to support various non-profit organizations that make a positive impact in our local community throughout the year. Please email your donation request to shopping@thecityoflougheed.com for consideration.

Gift wrapping services are only available during Guest Services Hours (Friday – Sunday). Complimentary gift wrapping is available for the first item with all proceeds benefitting the Greater Vancouver Food Bank. 

Lower-level family washroom located beside the Temporary Cameron Library

Upper-level family washroom located beside the Eateries

Ages 0-5: Dedicated soft play area on the upper level beside Starbucks 

Ages 6-12: Large structures play area on the lower level by Orange Julius/Dairy Queen and Bentley

Please call Security 604-787-9239

Visit our ‘Careers’ page to learn more: https://thecityoflougheed.com/careers/

Visit our ‘Promotions’ page to learn more: https://thecityoflougheed.com/promotions/

To ensure a comfortable environment for our shoppers and retailers, the distribution of literature, samples, flyers, or any form of solicitation is strictly prohibited at The City of Lougheed.

Please visit Starbucks or Cameron Community Centre to inquire about their public bulletin boards.

Although The City of Lougheed is not a public event venue, we are proud to host select events throughout the year in support of local non-profit organizations. To see if your organization’s event is eligible, please email your proposal to shopping@thecityoflougheed.com.

To maintain a comfortable environment for our shoppers and retailers, conducting surveys or questionnaires by groups is not permitted at The City of Lougheed.