Shape Holdings Corp. and its affiliated and associated advisory and
service companies (collectively referred to as “SHAPE”) are committed
to providing exceptional services to SHAPE’s clients, customers,
stakeholders and partners. SHAPE’s services, which include real estate
development, planning, financing, sales, marketing, asset and property
management and any other services, applications or other products
offered from time to time (collectively, our “Services” and each, a
“Service”), involve the collection, use and disclosure of Personal
Information (as defined below). SHAPE is dedicated to treating your
Personal Information with care and respect.
SHAPE is subject to British Columbia’s Personal Information Protection
Act (“PIPA”) and Canada’s Personal Information Protection and
Electronic Documents Act (“PIPEDA”) where Personal Information crosses
provincial boundaries and international borders. SHAPE is subject to
other laws besides privacy laws and is obligated to protect your
financial information as well.
When you use our Services, you are agreeing to the terms of our
Privacy Notice. If you do not want SHAPE to use or disclose your
Personal Information in the ways identified in our Privacy Notice,
please do not use our Services.
If you would like more information about this Privacy Notice or our
practices related to Personal Information, please contact our Privacy
Officer at
privacy@shapeproperties.com.
Simplified Privacy Policy
Personal Information
Personal Information is information that can be used to identify an
individual. Personal Information does not include business
Contact Information.
Collecting personal information and purposes
SHAPE will collect different Personal Information from you depending
on the Services you are using. The information we collect will be
necessary and reasonable for the purpose, which may be:
- to respond to your request;
- to identify you and contact you about SHAPE projects;
- to complete your purchase transaction;
- to comply with our regulatory requirements;
- to complete a background or credit check;
- to assess your creditworthiness;
- to assess your suitability as a tenant; or
- to complete your rental transaction.
Consent
SHAPE will obtain your consent to collect, use or disclose your
Personal Information in most circumstances.
Using and sharing personal information
SHAPE only uses and shares the Personal Information you provide to
fulfill the purposes identified when it was collected or for a
reasonably related purpose.
If we are going to share your Personal Information related to a lease
or purchase transaction with our partners and co-owners, we will let
you know. We do not sell or rent your Personal Information to third
parties unless we have your consent to do so.
Privacy law does not cover information that does not identify an
individual. SHAPE is free to use this type of information for our own
business purposes.
Keeping personal information
SHAPE will keep your Personal Information for at least one year if we
use it to make a decision about you. Other than that, we keep it only
for as long as necessary to fulfill the identified or
related purpose.
You can unsubscribe from our email list easily at any time by clicking
on the “unsubscribe” link.
Ensuring accuracy
SHAPE relies on you to provide accurate Personal Information, but if
we need to use it to make a decision about you or have to disclose it
in order to deliver our Services, we will do our best to make sure it
is accurate and complete.
You can contact us at
privacy@shapeproperties.com
to update your Personal Information or log on to your account to do
it, if applicable.
Securing personal information
SHAPE protects your Personal Information using standard and reasonable
security practices.
SHAPE makes sure that the organizations that help us deliver our
Services protect your Personal Information too.
We do our best to protect your Personal Information but we cannot
guarantee its security.
Location of services
SHAPE is located in Canada but the organizations that help us deliver
our Services may be in other countries. Laws in these other countries
may not protect your Personal Information the same way our Canadian
laws do.
Individual access
You can contact us in writing to request access to the Personal
Information about you that SHAPE holds or ask with whom we have
shared it.
Cookies and other tracking technologies
SHAPE uses cookies and analytics programs on our websites. You can
remove cookies, but this might limit what you can do on
our sites.
Additional features and information
It is best not to send any sensitive Personal Information by email, as
emailing is not a secure way to communicate.
If you are on a SHAPE website and click on a link to go to another
site, we are not responsible for that site owner’s privacy practices.
Make sure you read the privacy notices of any other sites you visit.
Employee information
SHAPE protects the Personal Information of job applicants and
employees too.
Changing this privacy notice
If SHAPE updates this Privacy Notice, we will let you know.
You should review our Privacy Notice periodically and contact us if
you have any questions.
Questions and complaints
Our Privacy Officer makes sure we comply with privacy laws and will
respond to any of your questions, concerns or complaints.
If our Privacy Officer cannot resolve an issue, you can contact the
Privacy Commissioner.
Detailed Privacy Policy
Personal Information
Personal Information is any information that can be used to uniquely
identify a specific individual.
We will inform you of why and how we collect, use and disclose
Personal Information, obtain consent where required and only handle
Personal Information in a manner that a reasonable person would
consider appropriate in the circumstances.
Personal Information does not include Contact Information, which is
information that would enable an individual to be contacted at a place
of business and includes name, position or title, business telephone
number, business address, business email or business fax number. PIPA
and PIPEDA do not cover Contact Information. This Privacy Notice does
not cover Contact Information.
Collecting personal information and purposes
The Personal Information that SHAPE collects will be different
depending on the Services being provided. We will only collect
Personal Information that is necessary for the purpose of providing a
particular Service, with your consent where required.
Here are some examples of specific purposes:
-
To complete a purchase transaction, we will collect your full name,
address, phone number, email address, SIN and a copy of your
government-issued identification confirming your
residency status.
-
To comply with regulatory requirements, for example to verify
personal identification according to regulatory requirements
(FINTRAC) or to register property sale assignments with the Land
Title and Survey Authority of British Columbia, we will collect your
name, home address, date of birth, employment information, residency
information and photo ID.
-
To complete background and credit checks, we will collect your
employment information, lease/rental history, educational background
and other financial and legal information.
-
To assess creditworthiness as a commercial tenant or guarantor of a
commercial lease, we will collect your full name, name of spouse,
residential address, home ownership information, date of birth,
phone number and financial information.
-
To assess suitability as a prospective residential tenant, we will
collect your full name, address, phone number, email address, date
of birth, SIN, citizenship information, rental history, employment
information, photo ID, emergency contact information and
financial information.
-
To complete a residential rental transaction, we will collect your
full name, address, phone number and email address.
SHAPE does not knowingly or intentionally collect Personal Information
from minors.
Consent
We will obtain your consent to collect, use or disclose Personal
Information except where, as noted below, we are authorized to do so
without consent.
In certain circumstances Personal Information can be collected, used
or disclosed without the knowledge and consent of the individual. For
example, legal, medical or security reasons may make it impossible or
impractical to seek consent. Seeking consent may be impossible or
inappropriate when the individual is a minor, seriously ill, or
mentally incapacitated. In addition, organizations that do not have a
direct relationship with an individual may not always be able to seek
consent from that individual.
We may also collect, use or disclose Personal Information without
knowledge or consent:
-
when the Personal Information is available from a public source;
- when we require advice from a lawyer;
- for the purposes of collecting a debt; and
- to protect ourselves from fraud.
Using and sharing personal information
SHAPE will only use or share Personal Information where necessary to
fulfill the purposes identified at the time of collection or for a
purpose reasonably related to those initially identified purposes. We
will also use Personal Information to:
Where your Personal Information may be disclosed to SHAPE partners and
co-owners in the course of a lease or purchase transaction, you will
be informed of the possibility at the time the information
is collected.
We will not use or disclose Personal Information for any additional
purpose unless we obtain consent to do so. We will not sell or rent
your Personal Information to third parties unless we have your consent
to do so.
Privacy law does not cover information that does not uniquely identify
an individual. SHAPE may generate and use anonymous information, data
that does not identify a specific individual, for our own
business purposes.
Keeping personal information
If we use Personal Information to make a decision that directly
affects you, we will keep that Personal Information for at least one
year so that you have a reasonable opportunity to request access to it.
Subject to the above, we will keep your Personal Information only as
long as necessary to fulfill the identified purposes or a related
business or legal purpose.
You can unsubscribe from our marketing emails at any time by clicking
on the “unsubscribe” link in the message.
Securing personal information
We use industry standard security practices and take reasonable steps
to protect your Personal Information from unauthorized access,
collection, use, disclosure, copying, modification, disposal or
similar risks. We train our teams to follow our privacy and security
practices, including the principles of privacy by design.
Using contracts, we ensure that any third party acting on our behalf
in respect of receiving, handling or storing your Personal Information
maintains reasonable and appropriate safeguards. Third parties acting
on our behalf are not permitted to use or disclose your Personal
Information for any purpose other than providing the Services.
We will use appropriate security measures when destroying Personal
Information such as deleting electronically stored information.
We will continually review and update our security policies and
controls as technology changes to ensure ongoing Personal Information
security. However, please bear in mind that no Internet or email
transmission is ever fully secure or error free and no security system
is impenetrable. We cannot guarantee the confidentiality of any
information that you share with us.
Location of services
While SHAPE is located in Canada, we may transfer Personal Information
to other countries for processing, including using third party service
providers located in countries other than Canada. You understand that
your Personal Information may be transferred to a country that may
have different privacy protections than Canada. For more information
on where data is stored, please contact our Privacy Officer at
privacy@shapeproperties.com.
Individual Access
You own the Personal Information you submit to SHAPE and can review,
edit or remove it at any time subject to limited exceptions. Upon
written request, SHAPE will also let you know which third party
service providers we have disclosed your Personal Information to,
if applicable.
Cookies and other tracking technologies
We use cookies and other analytics programs on our websites to improve
your experience and our Services, to save you time, and to make it
possible to navigate our website. We do not link the information we
store in cookies or generate through analytics programs to any
Personal Information you submit while using our Services or visiting
our websites. You can remove cookies manually by following directions
provided in your Internet browser’s "help" file. If you refuse
cookies, you will not be able to use some or all of our
online Services.
Additional features and information
Please do not include any sensitive Personal Information in any emails
you send to us. Email is not a secure method of communication. We
cannot guarantee the security of email messages you send to us.
It is important to guard your privacy when you are online. If our
websites or other electronic communications contain links to other
websites, this Privacy Notice does not govern those websites.
Regardless of the source of those links, you should read the
associated privacy notices and make an informed decision about whether
you want to use those websites or the services advertised on
the websites.
Employee Information
When you apply for a job with SHAPE, we will collect Personal
Information related to your application. In the event you are hired,
we will collect information required to manage the employment
relationship. Please contact our Privacy Officer for details regarding
the management of Personal Information collected during the hiring
process and employee Personal Information.
Changing this privacy notice
SHAPE may amend this Privacy Notice from time to time. We will post
the date of the most recent changes and provide previous versions upon
request. If we make significant changes, we will provide a more
prominent notice (including email notification if appropriate).
We encourage you to periodically review our Privacy Notice for the
latest information on our privacy practices and to contact us if you
have any questions or concerns.
Questions or Complaints
Our Privacy Officer is responsible for ensuring SHAPE’s compliance
with this Privacy Notice and all applicable privacy laws. You may send
your privacy-related questions, concerns or complaints to our Privacy Officer:
Greg Lee, General Counsel
2020 One Bentall Centre
505 Burrard Street
Vancouver, BC, Canada
V7X 1M6
Email:
privacy@shapeproperties.com
SHAPE will respond to enquiries within 30 calendar days
of receipt.
If our Privacy Officer is unable to resolve your concern, you may also
contact the Information and Privacy Commissioner of
British Columbia.