07: Service & Security

Guest Services

Every team member at The City of Lougheed is committed to making your shopping experience easier and more enjoyable. Our Guest Services team provides several complimentary offerings and services. Visit them on the lower level of the shopping centre for directions, purchasing gift cards, and more.

Services and Amenities

Lost &
Found

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Information
Centre

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Wheelchair
Loans

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Coat
Check

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Portable
Chargers

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Gift
Wrap

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For Families

Kiddie Car
Rentals

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Emergency
Diapers

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Family
Lounge

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Bottle Warming
Station

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Special Family
Parking

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Indoor
Play Area

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The Security of a Masterplanned Community

Today, the priority we place on service and security in our shopping centre sets us apart. In the future, our dedication to creating a safe, secure and comfortable environment will extend across our 37-acres. The well-lit walkways and parkades will be monitored by trained security personnel 24 hours/day, seven days/week. Our staff, from the building concierge to landscapers will be committed to keeping the property immaculate and welcoming. And every shopper, resident and visitor of The City of Lougheed will be included in our promise of a friendly and secure community

A Secure Investment

This is a master planned, multi-phased vision that will come together over the short and long term future. As the developer and the long term asset manager, SHAPE is invested in making sure the project thrives. With backing by Canada’s largest public-sector pension fund and institutional fund manager, The City of Lougheed has been verified by its financial supporters as a long-term holding asset anticipated to earn steady, long term returns. This delivers an added form of security for homeowners, retail tenants and the entire community.

Promotions

Gift Cards

Available at Guest Services in any denomination, starting at $5.00.
The City of Lougheed Gift Cards are accepted at the majority of retailers in the Centre. Please note excluded retailers prior to purchase.

This gift card is issued by PACE Savings & Credit Union Limited.

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Check your card balance at www.getmybalance.com

The City of Lougheed is evolving into a 37-acre city. These are the 8 elements that will make it complete.

01 Vision & Master Plan

What to expect today and in the future

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02 SkyTrain & Location

Central and connected to every part of Metro Vancouver

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03 Shopping & Dining

From a regional shopping centre to a retail destination

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04 Homes & Amenities

Live, rent or invest in the evolving heart of the region

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05 Culture & Events

Central and connected to every part of Metro Vancouver

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06 Parks & Greenery

+5 acres of parks, plazas, and public space

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07 Service & Security

Built for on-site security and security for your investment

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08 Exceptional Value

Together, these elements will create value for shoppers, residents and the community

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