07: Service & Security

Guest Services

Every person at The City of Lougheed is committed to making your life easier and your experience more enjoyable. Our Guest Services team is dedicated to the details. Visit them on the lower level of the shopping centre to ask questions, check your coats and bags, purchase gift cards and more. We’re always around and happy to help.

Services and Amenities

Lost &
Found

Learn More

Information
Centre

Learn More

Wheelchair
Loans

Learn More

Coat
Check

Learn More

Portable
Chargers

Learn More

Gift
Wrap

Learn More

For Families

Kiddie Car
Rentals

Learn More

Emergency
Diapers

Learn More

Family
Lounge

Learn More

Bottle Warming
Station

Learn More

Special Family
Parking

Learn More

Indoor
Play Area

Learn More

The Security of a Masterplanned Community

Today, the priority we place on service and security in our shopping centre sets us apart. In the future, our dedication to creating a safe, secure and comfortable environment will extend across our 37-acres. The well-lit walkways and parkades will be monitored by trained security personnel 24 hours/day, seven days/week. Our staff, from the building concierge to landscapers will be committed to keeping the property immaculate and welcoming. And every shopper, resident and visitor of The City of Lougheed will be included in our promise of a friendly and secure community

A Secure Investment

This is a master planned, multi-phased vision that will come together over the short and long term future. As the developer and the long term asset manager, SHAPE is invested in making sure the project thrives. With backing by Canada’s largest public-sector pension fund and institutional fund manager, The City of Lougheed has been verified by its financial supporters as a long-term holding asset anticipated to earn steady, long term returns. This delivers an added form of security for homeowners, retail tenants and the entire community.

Promotions

Gift Cards

Available at Guest Services in any denomination, starting at $5.00.
The City of Lougheed Gift Cards are accepted at the majority of retailers in the Centre. Please note excluded retailers prior to purchase.

This gift card is issued by PACE Savings & Credit Union Limited.

LEARN MORE

Check your card balance at www.getmybalance.com

The City of Lougheed is evolving into a 37-acre city. These are the 8 elements that will make it complete.

01 Vision & Master Plan

What to expect today and in the future

Learn More

02 SkyTrain & Location

Central and connected to every part of Metro Vancouver

Learn More

03 Shopping & Dining

From a regional shopping centre to a retail destination

Learn More

04 Homes & Amenities

Live, rent or invest in the evolving heart of the region

Learn More

05 Culture & Events

Central and connected to every part of Metro Vancouver

Learn More

06 Parks & Greenery

+5 acres of parks, plazas, and public space

Learn More

07 Service & Security

Built for on-site security and security for your investment

You Are Here

08 Exceptional Value

Together, these elements will create value for shoppers, residents and the community

Learn More

Follow Us